Frequently Asked Questions
Everything you need to know about our high-performance ski gear and services.
What is the standard shipping time for international orders?
International orders typically arrive within 5-10 business days. We use premium carriers to ensures your gear reaches you safely and efficiently, regardless of your location.
Does Black Crows offer a warranty on skis?
Yes, all our skis come with a 2-year manufacturer warranty that covers any defects in materials or workmanship from the date of purchase.
How can I return an item that doesn't fit?
We offer a 30-day return policy for unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and start your refund process.
Which binding systems are compatible with Black Crows skis?
Our skis are designed to be versatile and are compatible with most major alpine, touring, and hybrid binding systems. We recommend consulting a certified technician for mounting.
Do you provide tuning services before shipping?
All our skis are delivered factory-waxed and with sharpened edges, ready to hit the slopes immediately upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.